
Look for similar behavior in other documents.To eliminate these other factors, follow these steps: It is important to determine whether the document is damaged or whether the problem is a software issue. Sometimes, this behavior can be caused by factors other than document damage. Any other unexpected behavior that cannot be attributed to the typical operation of the program.

A computer that stops responding when you open the file.Incorrect document layout and formatting.


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Additionally, this article includes steps that explain how to recover the text and data that is contained in a document after you have identified the document as damaged. This article describes how to identify a damaged document in Word 2007 and later versions. For more information about this change, read this blog post. Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise.
